Legal

Terms and Conditions

These terms consist of two parts. Part A (sections 1 to 16) applies to annual access to the Teacher Portal and to Learning Animal codes for the Learning Animal Check (class set) on neurodivergentclassroom.com. Part B applies to the school license and takes precedence in the event of any conflict. We have written them to be as easy to understand as possible. If anything is unclear, write to us at [email protected].

The key points in brief (this summary does not replace the rules below)
  • Annual access to the Teacher Portal: 49 euros (introductory price) for twelve months, for one person on no more than two devices. It is not a subscription; it ends automatically.
  • Class set for the Learning Animal Check: 10 to 60 Learning Animal codes at 1 euro each. Each code is valid for twelve months from its first redemption on no more than three devices. Not a subscription.
  • School license for schools: separate rules in Part B. It is aimed only at institutions, is paid by invoice and renews for one year at a time unless it is canceled 30 days before the end.
  • Withdrawal: You receive both immediately. If you agree to this when ordering, your right of withdrawal expires when the codes are sent.

1. Scope and provider

1.1 These General Terms and Conditions ("Terms") apply to all contracts between you and HEADUPHIGH GmbH, Langes Kamp 6, 59427 Unna, registered in the commercial register of the Local Court (Amtsgericht) Hamm under HRB 10356 (hereinafter "we"), for annual access to the Teacher Portal and for Learning Animal codes for the Learning Animal Check that you order as a class set, and, in accordance with Part B, for the school license.

1.2 A consumer is any natural person who enters into a contract predominantly for private purposes, that is, not for their commercial or independent professional activity (§ 13 German Civil Code (BGB)). If you buy as an employed teacher or a teacher with civil-servant status using your own money, you are generally a consumer. Rules that apply only to consumers are marked as such.

1.3 If schools, school authorities (Schulträger), school support associations (Fördervereine) or other institutions order a school license, Part B applies. In that case, only those sections of Part A to which Part B expressly refers apply.

1.4 Deviating terms apply only if we expressly agree to them in text form.

1.5 The language of the contract is German.

2. What we offer

2.1 The Teacher Portal is a digital offering for teachers. It contains knowledge pages on topics related to neurodivergence in the classroom, classroom ideas from elementary school through high school, and tools, printables and worksheets to download and print. The content included in annual access is set out on the "Access to the Teacher Portal" page at the time of your order.

2.2 The Learning Animal Check is a digital offering for students. As a playful snapshot, it shows which ways of learning suit them well right now. There are two versions, one for grades 3 and 4 and one for grades 5 to 13. For the Learning Animal Check, each student needs a Learning Animal code. A class set consists of 10 to 60 Learning Animal codes and a teacher code for you. What the Learning Animal Check includes is set out on the "Learning Animal Check" page at the time of your order.

2.3 Some parts of the website are freely accessible without a contract, for example an open sample topic, the "At a glance" sheets and a one-time code for trying out the Learning Animal Check (section 9.3). There is no entitlement to these, and we may change these parts at any time.

2.4 The content of the Teacher Portal consists of educational suggestions. The result of the Learning Animal Check is a snapshot. Neither is a diagnosis, and neither replaces medical, psychological or therapeutic advice or treatment. Nothing on this website is legal advice. How you implement a suggestion in an individual case is your own professional decision and responsibility, together with specialists where needed.

2.5 We continuously expand and update the Teacher Portal and the Learning Animal Check. We may revise, replace or remove individual content if there is a valid reason for doing so, for example new professional findings, a change in the legal situation or better comprehensibility, and the offering as a whole remains equivalent. This does not cause you any additional costs. If a change impairs your access more than insignificantly, we will inform you in advance in text form. As a consumer, you may then terminate the contract free of charge within 30 days of receiving the information or, if later, of the change (§ 327r BGB).

2.6 We make every effort to ensure that the Teacher Portal and the Learning Animal Check are available at all times. Short interruptions for maintenance and security, or due to disruptions beyond our control, cannot be entirely ruled out.

3. Annual access: access code, devices and sharing

3.1 After your payment, you will receive a personal access code by email. You use this code to unlock the Teacher Portal.

3.2 Annual access is valid for one person and on no more than two devices. If you would like to switch a device, send us an email.

3.3 Your access code is intended for you only. Please do not share or publish it. If a code is shared or published, or if content is extracted by automated means, we may block the code. Before doing so, we will ask you to stop the misuse, unless the violation is so serious that this cannot reasonably be expected of us.

3.4 To use the service, you need an up-to-date browser and an internet connection. The browser must run JavaScript and must be allowed to store data in local storage (our "crumbs") and a login cookie so that it remembers your activation. A device stays logged in for 30 days at a time; after that, you enter your code on that device again. Exactly what is stored is explained in the Privacy Policy.

4. Learning Animal codes: redemption, term and devices

4.1 After your payment, you will receive all Learning Animal codes of your class set and your teacher code by email.

4.2 Each Learning Animal code is intended for one student and is valid for both versions. It is valid for twelve months from its first redemption on no more than three devices. During this time, the Learning Animal Check can be taken several times with the code. The twelve months only begin with the first redemption. If you do not redeem a Learning Animal code for the first time within two years of purchase, it expires at the end of those two years.

4.3 You distribute the Learning Animal codes to your students, ideally at random and without names. You may pass them on to the students in your classes and to their parents. You may not publish or sell them. In the event of misuse, we may block individual Learning Animal codes or the class set. Before doing so, we will ask you to stop the misuse, unless the violation is so serious that this cannot reasonably be expected of us.

4.4 Answers and results of the Learning Animal Check stay in the student's browser. We do not see them and do not store them. At the end, there is a result code without names. If a student gives it to you, you can evaluate it on the "Evaluate codes" page. With the teacher code, you only see how many Learning Animal codes have been redeemed and used.

4.5 Section 3.4 applies accordingly to the technical requirements.

5. What you may do with the content

5.1 For the term of the contract, you receive a simple (non-exclusive), non-transferable right to use the content of the Teacher Portal for your own professional work, that is, for your teaching, your preparation and discussions with your colleagues.

5.2 You may print printables, worksheets and PDFs, reproduce them for your own classes and adapt them to your class. You may pass on individual printouts to coordinate with colleagues or for conversations with parents. You may continue to use files that you downloaded during the contract term for your own teaching after the contract ends.

5.3 Students may print the result, certificate and result sheet of the Learning Animal Check or save them as a PDF and keep them. You may reproduce the parent letter for the Learning Animal Check for your classes.

5.4 It is not permitted to make content publicly accessible, for example on the internet, on platforms for teaching materials or on social networks, to sell it, to pass it on to others in full or in substantial parts, or to use it to train AI systems.

5.5 All rights to the content remain with us or the respective rights holders. Notices of authorship and origin may not be removed.

6. How the contract is concluded

6.1 The presentation of the Teacher Portal and the Learning Animal Check on our website does not yet constitute a binding offer.

6.2 You order annual access on the "Access to the Teacher Portal" page and the class set on the "Learning Animal Check" page. For the class set, you choose the number of Learning Animal codes, state your school and its town, and confirm that you work at a school. In both cases, you confirm that you have read and agree to these Terms, and you give the consent under section 10.2.

6.3 The "Order with obligation to pay" button takes you to the payment page of our payment service provider Stripe. There you enter your payment details and your billing address and see the product, term and price once more. You can check and correct all details before submitting, or cancel the order. By clicking "Pay", you submit a binding offer.

6.4 We accept your offer with the order confirmation that you receive by email immediately after successful payment. This concludes the contract.

6.5 We store the order data. The order confirmation contains the contract data and, as attachments, these Terms and the withdrawal instructions. You can find the current version of the Terms on this page at any time.

7. Price and payment

7.1 Annual access costs the price stated on the "Access to the Teacher Portal" page at the time of your order, currently 49.00 euros for twelve months. This is an introductory price. If the price for new orders changes, your previous price continues to apply to a renewal before the end of your access (section 8.3).

7.2 A Learning Animal code costs 1.00 euro. A class set has at least 10 and at most 60 Learning Animal codes. For more codes, we will be happy to make you an offer via the inquiry for schools.

7.3 All prices are final prices and include statutory VAT. There are no further costs.

7.4 You pay once in advance. Payment is processed by Stripe Payments Europe, Ltd., Dublin, Ireland. The payment methods available to you are shown on the payment page.

7.5 Stripe sends you your invoice by email. For this, the billing address on the payment page is mandatory. For the class set, your school is also shown on the invoice.

8. Term, renewal and termination

8.1 Annual access is valid for twelve months from conclusion of the contract and then ends automatically. It does not renew automatically. It is not a subscription, and you do not need to cancel. This applies to annual access. Part B applies to the school license; there the contract renews under the conditions of section B6.

8.2 About two weeks before your annual access ends, we will send you an email with a link that you can use to renew for another twelve months. About three days before the end, we will remind you once more. A renewal is a new purchase to which these Terms apply.

8.3 If you renew while your annual access is still running, you pay the same price for the next twelve months as for your last purchase. The new twelve months follow directly on from your current access, and your access code stays the same. If you renew after the end, the price current at that time applies, and the twelve months begin with your payment.

8.4 Learning Animal codes expire automatically twelve months after their first redemption, and unredeemed codes two years after purchase (section 4.2). Here, too, there is no subscription and no automatic renewal. For a new school year, simply order a new class set.

8.5 Because both contracts end automatically, ordinary termination before the end is neither necessary nor provided for. If you nevertheless give ordinary notice of termination, your contract ends at the agreed end date, and we will confirm this date to you. The right of both parties to terminate the contract for good cause without notice remains unaffected.

8.6 You can give any notice of termination using the "Cancel contracts here" button, which you will find at the bottom of every page, or by email. We will confirm receipt immediately by email.

8.7 When the contract ends, your access code or Learning Animal code is blocked. Section 5.2 applies to files you have already downloaded, and section 5.3 to printed or saved results of the Learning Animal Check.

9. Free access and one-time code

9.1 We may grant access and Learning Animal codes without payment, for example for collaborations, tests or promotions (free codes). Sections 2 to 5 apply accordingly to free codes. The rules on price, payment and withdrawal do not apply to them. We will tell you when we grant a free code how long it is valid and how often it can be used.

9.2 A free code may be tied to an email address. We may block it at any time, in particular if the conditions under which it was granted no longer apply. There is no entitlement to the granting or continuation of a free code.

9.3 To try it out, you can request a one-time code for the Learning Animal Check. It is valid for seven days from the request on one device, twice for each version. There is one one-time code per email address. Section 9.2 applies accordingly.

10. Right of withdrawal

10.1 As a consumer, you have a right of withdrawal for annual access and for the class set. The details are set out in the withdrawal instructions. You can also declare your withdrawal using the "Withdraw from contract here" button.

10.2 So that you can get started right away, with every order we ask for your express consent that we begin providing the content before the withdrawal period expires, and for your confirmation that you are aware that you lose your right of withdrawal as a result. We begin providing the content when we send your access code or your Learning Animal codes, and your right of withdrawal then expires. We confirm your consent in the order confirmation by email.

11. Rights in the event of defects

11.1 The statutory rights in the event of defects apply. For consumers, the provisions on digital products (§§ 327 et seq. BGB) apply, including the obligation to keep the Teacher Portal and the Learning Animal Check up to date during the contract term.

11.2 If something does not work or you notice an error, please write to us at [email protected]. We will take care of it as quickly as possible.

12. Liability

12.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee we have given.

12.2 In cases of slight negligence, we are only liable if we breach an essential contractual obligation. This is an obligation whose fulfillment makes the performance of the contract possible in the first place and on whose fulfillment you may regularly rely. In this case, our liability is limited to the foreseeable damage typical for this type of contract.

12.3 Otherwise, our liability is excluded. These rules also apply to our employees and agents.

13. Data protection

How we handle your data is explained in our Privacy Policy.

14. Changes to these Terms

If we change these Terms, the new version applies to new contracts. It applies to an existing contract only if you expressly agree to it.

15. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

16. Final provisions

16.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence.

16.2 If the contracting party is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is our registered office in Unna.

16.3 If any provision of these Terms is invalid, the remainder of the contract remains valid.

Part B: Special terms for the school license

Part B applies only to the school license and takes precedence over Part A in the event of any conflict. In this part, we address schools, school authorities and school support associations formally.

The key points in brief (this summary does not replace the rules below)

- The school license gives every teacher at a school their own access to the Teacher Portal and gives every class the Learning Animal Check. Depending on the size of the teaching staff, it costs 390, 690 or 990 euros per year including 19 percent VAT.

  • You pay by bank transfer against an invoice. The codes are sent after payment has been received.
  • The contract runs for twelve months from receipt of payment. It renews for one year at a time unless you cancel no later than 30 days before the end. We will remind you six weeks before the end.
  • The school license is aimed only at institutions, not at private individuals. There is therefore no right of withdrawal for consumers.

B1. Scope

B1.1 Part B applies to contracts for the school license between HEADUPHIGH GmbH, Langes Kamp 6, 59427 Unna, Local Court (Amtsgericht) Hamm, HRB 10356 (hereinafter "we"), and schools, school authorities, school support associations and other institutions (hereinafter "Customer"). The school for whose teachers the licenses are intended is hereinafter referred to as the "School". This may be the Customer itself or an institution for which the Customer acquires the license.

B1.2 The school license is sold only to institutions, namely to entrepreneurs within the meaning of § 14 BGB, to legal entities under public law, to special funds under public law and to associations with legal capacity that acquire the school license for their tasks and not for private purposes. Consumers within the meaning of § 13 BGB are excluded. When ordering, the Customer confirms that it is not acting as a natural person for private purposes. Only the institution and its address are permitted as invoice recipient and billing address.

B1.3 Of Part A, only the following sections apply accordingly to the school license: 1.4 (deviating terms), 1.5 (language), 2.1 to 2.4 and 2.6 (What we offer), 3.4 and 4.2 to 4.4 (technical requirements and Learning Animal codes, with the changes set out in B2.5), 5 (rights of use, with the changes set out in B7), 12 (liability), 13 (data protection) and 15 (dispute resolution). If Part B conflicts with Part A, Part B takes precedence.

B1.4 General terms and conditions of business, purchasing or procurement of the Customer or of its school authority do not become part of the contract, even if we do not expressly object to them and even if the Customer refers to them in an order number, a file reference or a letter. This does not apply if we expressly agree to them in text form.

B1.5 In Part B, "teacher" means any person who teaches at the School, including part-time, in the preparatory teacher training service (Vorbereitungsdienst), or as a substitute or freelance teacher, as well as special education teachers. "Class" means every class, every course and every fixed learning group of the School.

B2. Services

B2.1 For the term of the contract, the school license comprises
(a) a separate license for the Teacher Portal for each teacher and
(b) the Learning Animal Check in accordance with B2.4.

B2.2 The number of licenses depends on the tier that the Customer selects when ordering:

  • Tier "up to 20 teachers": 20 licenses,
  • Tier "21 to 50 teachers": 50 licenses,
  • Tier "51 teachers or more": as many licenses as the Customer states as the number of teachers when ordering, at most 400. For more than 400 teachers, we will make an offer on request.

B2.3 The content included in the Teacher Portal is set out on the "School licenses" page at the time of the order. The school license provides access to digital content for self-study and printing. Professional development courses, in-school training, workshops or personal consulting are not part of the school license. No trial period or trial access is provided.

B2.4 The Learning Animal Check includes
(a) for each class of the School, a class set with 30 Learning Animal codes and a separate teacher code, with the Customer stating the number of classes when ordering (at most 150), and
(b) for each license, one additional Learning Animal code that the respective teacher can use to try it out.
If a class needs more than 30 codes or a class is added during the term, we will provide further Learning Animal codes to a reasonable extent at no additional charge upon request in text form. With each renewal, the School receives new class sets.

B2.5 Sections 4.2 to 4.4 of Part A apply accordingly to Learning Animal codes, subject to the following: a code is valid for twelve months from its first redemption on no more than three devices, even beyond the end of the school license, and expires if it is not redeemed for the first time within two years of issue. The School's teachers may pass the codes on to the students in their classes and to their parents, but may not publish or sell them.

B2.6 We continuously expand and update the Teacher Portal. We strive to add new content regularly, but there is no entitlement to a specific amount of new content or to new content at a specific time. We may revise, replace or remove content if the offering as a whole remains equivalent. We will notify the contact person of significant restrictions in advance in text form. If a change impairs usability more than insignificantly, the Customer may terminate the contract in text form within 30 days of the notification, effective at the end of the current month, and we will refund the fee for the period after termination on a pro rata basis.

B2.7 The content consists of educational suggestions. Section 2.4 of Part A applies accordingly. Whether and how the School uses the Learning Animal Check with students is its own decision and responsibility. In doing so, it checks whether approval, information or the consent of parents or guardians is required under the school law and data protection law of the respective federal state (Bundesland).

B3. Licenses, registration and users

B3.1 Each license belongs to one person, namely one teacher at the School. There is no shared school code. When it is first redeemed, the code is permanently linked to the teacher's work email address. A license is valid on no more than two devices and may not be used by more than one person.

B3.2 When ordering, the Customer names up to three domain endings of the School's work email addresses (for example "@schule-musterstadt.de"). Licenses can only be redeemed with addresses that have one of these endings or one of their subdomains. Addresses from freely available email providers are excluded. If an ending changes, the Customer informs us in text form.

B3.3 Authorized users are the School's teachers and other educational professionals with a work address of the School, for example school social workers, as long as the number of licenses in use does not exceed the number of licenses under B2.2.

B3.4 If a teacher leaves the School or has changed their address, we will release the code for reassignment upon request by the contact person in text form. Reassignment is possible within the number of licenses, but may not be used to let several people share one license on a regular rotating basis.

B3.5 The contact person named by the Customer when ordering receives the invoice, the confirmations and the codes and distributes them. The Customer is responsible for ensuring that the codes reach only authorized persons. Violations of these terms by authorized users are attributable to the Customer if it could have prevented the violation by exercising due care.

B3.6 If a code is shared or published, or if content is extracted by automated means, we may block the code concerned. Before doing so, we will ask the contact person in text form to stop the violation, unless the violation is so serious that this cannot reasonably be expected of us. The claim to the fee remains unaffected.

B3.7 Section 3.4 of Part A applies accordingly to the technical requirements.

B3.8 The tier is determined by the number of teachers at the School at the time of the order and at each renewal. If the teaching staff grows or shrinks beyond the limits of the selected tier, the Customer informs us in text form, and the appropriate tier applies from the next invoice. The price does not change during a current term. If the Customer deliberately stated too low a number of teachers, we may charge the difference to the correct tier for the current term.

B4. Conclusion of the contract

B4.1 The presentation of the school license on our website does not constitute a binding offer.

B4.2 The Customer orders the school license using the form on the "Order a school license" page. It selects the tier, provides the number of classes, the details of the School, the billing address and a contact person, and confirms
(a) that it is ordering on behalf of the institution and is authorized to do so,
(b) that it is not acting as a natural person for private purposes, and
(c) that it has read these Terms.
By clicking "Order with obligation to pay", the Customer submits a binding offer. Before submitting, it can check and correct all details.

B4.3 We accept the offer with the order confirmation sent by email to the contact person. This concludes the contract. The invoice follows in a separate email from our payment service provider. We may reject an order, in particular if the information provided is obviously incorrect or if the domain ending named is excluded under B3.2.

B4.4 We store the order data. The order confirmation contains the contract data and these Terms as an attachment. The current version is available on our website at any time. Anyone who orders on behalf of the Customer warrants that they are authorized to do so. If a school orders for its school authority, the invoice may be addressed to the school authority if the school names it as the invoice recipient.

B5. Price, invoice and payment

B5.1 The price depends on the selected tier: 390 euros (up to 20 teachers), 690 euros (21 to 50 teachers) or 990 euros (51 teachers or more) for twelve months. The prices include statutory VAT (currently 19 percent). This corresponds to net amounts of 327.73 euros plus 62.27 euros VAT, 579.83 euros plus 110.17 euros VAT and 831.93 euros plus 158.07 euros VAT. There are no further costs.

B5.2 We issue one invoice per term. It is sent as a PDF by email to the contact person and is made out to the Customer. If the invoice is to be sent to a different email address, the Customer informs us in text form. The invoice is created and sent via our payment service provider Stripe Payments Europe, Ltd., Dublin, Ireland. We will include the Customer's Leitweg-ID and purchase order reference on the invoice if the Customer provides them when ordering. We issue invoices as electronic invoices in accordance with § 14 of the German VAT Act (UStG) where required by law.

B5.3 The invoice must be paid by bank transfer within 30 days of the invoice date. Each invoice has its own IBAN. The account holder is our payment service provider Stripe Payments Europe, Ltd. as our payment agent, which is why the invoice names a bank in Frankfurt am Main and an address in Dublin. The invoice number must be stated as the payment reference. We will confirm the account details in text form upon request. Payment to this IBAN discharges the Customer from its payment obligation. Payment is made when the amount has been credited to this IBAN.

B5.4 We deliver only after receipt of payment. Once the payment has been credited, we activate the licenses and send all codes to the contact person. The contract runs from receipt of payment (B6.1).

B5.5 If the Customer does not pay within the period under B5.3, the statutory rules on default of payment apply, including default interest and the flat-rate fee under § 288(2) and (5) BGB. If the Customer does not pay the invoice for the first term even after a reminder setting a grace period of 14 days, we may withdraw from the contract and cancel the invoice. Further rights remain unaffected.

B5.6 The Customer may only set off claims that are undisputed or have been finally established by a court. A right of retention exists only for claims arising from the same contract.

B5.7 The price of the selected tier remains the same for the agreed term and for renewals under B6, as long as the tier remains the same.

B6. Term, renewal and termination

B6.1 The contract runs for twelve months from receipt of payment under B5.3. We will inform the contact person of the start and end of the term in the email with the codes.

B6.2 It renews for a further twelve months at a time unless the Customer terminates it in text form no later than 30 days before the end of the term. Receipt of the notice of termination by us is decisive; the period ends at the end of the 30th day before the last day of the term.

B6.3 We will send the contact person a reminder by email about six weeks before the end of the term, and in any case at least 14 days before the notice period expires. It states the end of the term, the renewal for another year, the price, the date by which notice of termination can be given, and how to cancel. It refers to the version of these Terms in force at that time. The contract renews only if we have sent this reminder in time. If the Customer did not receive the reminder because it gave us an incorrect or no longer valid address, the renewal remains effective.

B6.4 After the notice period has expired, we issue the invoice for the next term, payable by the end of the current term. The teachers' licenses remain the same, and the School receives new class sets for the Learning Animal Check.

B6.5 If the Customer pays the invoice for the next term on time, the new term follows seamlessly on from the previous one. If it does not pay by the end of the current term, the licenses end on that day. If the Customer pays later, the new term begins with receipt of payment.

B6.6 The Customer's notice of termination must be given in text form. It can be given via the "Cancel contracts here" button on our website or by email to [email protected] and should name the School and the invoice number. We will confirm receipt immediately by email. A termination takes effect at the end of the current term. Ordinary termination during the term is excluded. If we have already issued an invoice for the next term and the notice of termination is received in time, the invoice becomes void, and we will cancel it. We will refund any payment made on this invoice.

B6.7 The right of both parties to terminate the contract for good cause without notice remains unaffected.

B6.8 When the contract ends, we block the licenses. Section 5.2 of Part A applies accordingly to files that teachers downloaded during the term. B2.5 applies to Learning Animal codes.

B7. Rights of use

B7.1 Section 5 of Part A applies, subject to the proviso that the right of use belongs to the School's teachers for teaching and preparation at the School. Teachers may reproduce printouts for the School's classes and pass on individual printouts for conversations with parents or guardians.

B7.2 Content may be made available on school learning platforms, intranets or cloud drives only in an area protected by login and only for the School's teachers and classes. Making content publicly accessible, selling it and using it to train AI systems are excluded (section 5.4 of Part A). Statutory limitations of copyright, in particular §§ 60a et seq. of the German Copyright Act (UrhG), remain unaffected.

B8. Data protection

B8.1 We process the data of the contact person and of the teachers (name, work email address, one check value per device, the time of last use) as the controller in order to perform the contract. We inform the teachers about the processing ourselves when they redeem their code. Details can be found in the Privacy Policy.

B8.2 We do not store any names, answers or results of students. The Learning Animal Check runs in the browser. We process technically necessary connection and redemption data, for example whether a code has been redeemed, in accordance with the Privacy Policy. In our assessment, there is no processing on behalf of a controller within the meaning of Art. 28 GDPR.

B9. Liability

B9.1 Section 12 of Part A applies.

B10. Defects

B10.1 The statutory rights in the event of defects apply unless Part B provides otherwise. The Customer notifies us of defects without undue delay in text form, at [email protected], and describes them as precisely as possible.

B10.2 We remedy defects within a reasonable period. If this is not successful within a reasonable period, the Customer may reduce the price or terminate the contract in accordance with the statutory provisions.

B11. Changes to these terms

B11.1 We may change the terms for the next term, with the exception of the price and the scope of services. We will send the amended version to the contact person with the reminder under B6.3, point out the changes and the period under B6.2, and offer renewal under the amended terms. If the Customer objects in text form by the end of the notice period under B6.2, the contract ends at the end of the current term and does not renew. Otherwise, the amended version applies from the new term.

B11.2 Changes apply to the current term only if the Customer agrees to them in text form.

B12. Final provisions

B12.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

B12.2 To the extent permitted under § 38 of the German Code of Civil Procedure (ZPO), the place of jurisdiction for all disputes arising from this contract is our registered office in Unna. We may also sue the Customer at its general place of jurisdiction.

B12.3 If any provision is invalid, the remainder of the contract remains valid.

B12.4 The language of the contract is German.

As of: November 4, 2026