Legal

Right of Withdrawal

Important: annual access and Learning Animal codes are digital content. You receive them immediately after your purchase. That is why, when you order, we ask for your express consent that we begin providing them immediately, and for your confirmation that your right of withdrawal expires as a result. If you have confirmed both, your right of withdrawal expires when your access code or your Learning Animal codes are sent. The complete statutory instructions are below.

The following withdrawal instructions apply to consumers, namely for annual access to the Teacher Portal and for Learning Animal codes for the Learning Animal Check (class set).

The school license for schools and other institutions (special terms in Part B of the Terms and Conditions) is intended only for businesses and institutions. There is no statutory right of withdrawal for consumers for it, and these instructions do not apply to it.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (HEADUPHIGH GmbH, Langes Kamp 6, 59427 Unna, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also declare your withdrawal using the "Withdraw from contract here" button on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal

In the case of a contract for the supply of digital content which is not supplied on a tangible medium, your right of withdrawal expires if we have begun performance of the contract after you

have expressly consented to our beginning performance of the contract before the end of the withdrawal period,
have confirmed your acknowledgement that by giving your consent you lose your right of withdrawal once performance of the contract has begun, and
we have provided you with a confirmation of this consent on a durable medium (§ 312f German Civil Code (BGB)).

End of withdrawal instructions

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To HEADUPHIGH GmbH, Langes Kamp 6, 59427 Unna, email: [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

As of: November 4, 2026

Name	Purpose	When	How long
nd_zugang	remembers that you are signed in to the Teacher Portal. It contains the number of your access, the expiry date and a signature our server uses to check that the cookie is genuine. No name and no email address.	only once you enter your access code	30 days
nd_lerntier	remembers that you have redeemed a code for the Learning Animal Check. It contains the number of the code, the expiry date and a signature.	only once you enter a Learning Animal code	30 days
Cloudflare security cookie	Cloudflare runs our servers and may set a cookie to detect automated attacks.	only when Cloudflare considers it necessary	30 minutes at most

Name	Purpose	How long
zugang	tells the site that it may show you the content of the Teacher Portal	until you sign out or delete it
geraet	a random device number, so that one access works on two devices at most (a Learning Animal code on three at most). It reveals nothing about you or your device.	until you delete it
ltc_geraet	the random device number for the Learning Animal Check. A Learning Animal code works on three devices at most, a single-use code on one.	until you delete it
ltc_codes_v1	remembers the result codes you save with "Remember in this browser" on the results page of the Learning Animal Check	until you delete it
dyslexic, spacing	remember whether you have switched on the reading font or the wider line spacing	until you delete it
kekse_ok	remembers that you have already seen the little cookie notice, so it does not pop up every time	until you delete it

Right of Withdrawal

Withdrawal instructions

Right of withdrawal

Effects of withdrawal

Expiry of the right of withdrawal

Model withdrawal form

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